When you are a new streamer, you can quickly moderate your stream as new viewers and comments visit. As you grow, however, you will find that you need moderators to help you so that you can remain focused on your content, enjoy your chat, and not worry about removing or altering subpar comments in the chat. What makes a good mod for a broadcasting channel?
A good moderator is a dependable viewer who actively wants to help the streamer grow their channel. They check the streamer’s chat and remove any comments that don’t align with the broadcaster’s channel rules. Good moderators are welcoming to newcomers and help interact with them by answering questions about the streamer and their content. They should be dependable and trustworthy.
In this post, we will talk about what you should look for in a moderator and how to fill those positions with the right people. There are always people who genuinely want to help you. Make sure you thank them and appreciate them for their efforts.
What Are Moderators?
Your moderators are people that you have selected to help you manage your chat and build your community. They remove posts that are against the stream’s rules and issue warnings, time-outs, and bans. Mods can keep a log of their actions and the reasons for them that you can see if there is a dispute. They should be familiar with you and your content and know all the chat commands associated with your channel.
Moderators can also answer questions, handle spreadsheets, and anything else that you agree upon. The right ones will understand you and your community and will genuinely want to help.
Do Twitch Mods Get Paid?
Twitch mods are not paid, however, you can give them perks to thank them for their help.
When Do You Need Moderators for Your Stream? How Many Should You Have?
We recommend starting with a chatbot. These are automated moderators that you can pre-customize to delete messages with hateful speech, links, and other things you don’t wish to have displayed on your channel. For more information about chatbots, read Best Chatbot for Twitch: Guide to Picking Your Little Helper.
After that, we agree with Twitch’s recommendation: to add them as needed. If you are still growing, having one or two that stay for most of your stream time should be sufficient. As you grow, you will need to add more. Twitch recommends that you have 5 active mods for every 200 viewers once you start getting five messages per second. With a chatbot, you can manage with fewer.
It’s Your Channel. You Can Pick Who You Want
Don’t feel pressured to pick a moderator that makes you uncomfortable. Your mods will be your assistants, and if you worry that they will cause problems or step outside of your rules, don’t make them a mod, even if they beg. Perhaps, especially if they beg. The worst that can happen is that you will lose a viewer if you don’t accept them. Find a way to “let them down” easy and stay professional. If the press you, let them know that you have heard them and that you will reach out to them in the future if you change your mind.
Patiently Wait for the Right Person
Don’t rush into getting mods. Wait for the right people to show up. These are people that you will need to trust with your channel, your brand, and your reputation. Choosing people because you are in a hurry or because you feel pressured to do so could cause stress and might even set your channel back a few steps. Moderators are human beings with their thoughts and agendas. If their goals for your channel aren’t aligned with yours, you will have a mess on your hands.
When the right person comes along, have a chat with them before you make them a mod. Explain your vision for your channel. Ask them if they have any feedback for you. If their thoughts are helpful and useful for the channel growth, then consider them for the position. If their ideas are about their interaction with you or what benefits they will receive as a mod, they might not be the right person. Let them know what you expect them to do up-front so that there are no surprises on their end after their promotion.
Characteristics of Good Mods
If you aren’t using your real-life friends and family as moderators, it can be hard to know who to trust online right away. As people join your community, you will have the chance to interact with them, and, in time, you will be able to gauge their character. There are a few aspects that you can seek out, which will help you select your mods. We have listed several below:
- People who encourage conversation. Look for individuals who talk with your other viewers, not just with you. Make sure they are naturally social without extreme views on touchy subjects. An excellent communicator who isn’t immature is a good place to start. Find someone who is respectful and won’t drop to the level of trolls. They need to be able to diffuse dissent and handle all viewers with patience.
- Loyal to your community. We don’t mean that they have to watch you exclusively, but when they are on your channel, they encourage each other and bring overall joy. Look for people that your other members appreciate and flock around.
- Someone you can trust. As stated earlier, your moderators can make or break your channel. You are handing over a big responsibility to them. Be sure to know they won’t abuse their power by gloating over other viewers or creating unnecessary drama.
- Don’t promote someone just because they donate to your stream. While you should appreciate their gifts to you, acknowledge that they are gifts. If you don’t feel comfortable with them as a person or if you don’t think they are a good fit for your mod team, don’t promote them.
- Select mods that work well with each other. Once you have a few mods, you can include them in your future selection process. They may be able to spot the right qualities in someone before you do.
- Collaborate with other live-streamers. Offer to mod their channel if they will mod yours. Make sure that you are both dedicated to helping the other channel grow. Broadcasters know first-hand the work that goes into building a channel, and they make natural moderators. For help finding collabs, read our post, How to Find the Right Collabs on Twitch or Mixer.
- Watch for people who actively promote your stream. If they are passionate about helping your channel in this way, they may be excited to help you in different ways. People who communicate with you on Discord to give you helpful ideas for future content may also be good fits. They are part of your audience, and they may be able to help you target more people of their demographic.
- Make sure that they are dependable and that they follow through with what they say will do. You don’t want people who want the title without the job.
- Don’t promote attention-seekers. These people tend to scare off newcomers (even if it is subconsciously) by demanding your attention or being too clingy. New viewers will be less likely to engage with you or your community if they see that the mods want to be in control. On the same note, don’t make everyone a mod. Have some “real viewers” in the chat to help welcome newcomers and make the conversation less intimidating to join.
How to Select Your Stream Mods
There are a few ways you can find your mods. If you are unsure about who to ask, you can create a form for people who are interested in helping you out. Create a Google Form and post the link in your Discord or your profile. Let people know that it is there. Make sure to ask questions that would let you know if the person would be a good fit for your team.
If you have someone in mind, reach out to them on the platform. You can either talk to the viewer directly through chat or whisper them if you want the conversation to be private. Let them know what you expect from them and how you want them to interact with your channel. To learn how to DM someone on Twitch, read Twitch Basics: How to Chat, Add Friends, and Block.
You can also ask your real-life friends and family to help you moderate your channel. Most likely, you’ll know that you can trust them (hopefully), and they will want to help you grow your stream.
How to Remove a Stream Mod
If you need to demote someone, try to do so kindly and professionally. Thank them for the work they have done and explain why you need to demote them. They will usually understand and see it coming if they have crossed any lines. Remember that you must do what is best for your channel, and if someone is causing issues, they need to be removed.
Make Your Mods’ Lives Easier!
Being a mod isn’t always easy. People may target them if their message was deleted. Make their lives easier by posting your rules in your profile. This way they can refer to your profile page when questioned about their actions.
Have a designated Discord channel for them where they can discuss ideas or ask for clarification. They can work together and with you to make rules clearer and develop ways to strengthen your community. If you want ideas for other Discord channels, read our article, 27 Channel Ideas for Your Discord Server.
Always remember to thank them for their help. People are willing to help more when they feel that their work is appreciated. When you are finally able to afford it, use some of your earnings to give them incentives and rewards for their service.
Don’t expect them all to be there every time you stream. They have lives and responsibilities. Keep a schedule on your Discord to see when they will show up so that you know you are covered but don’t put pressure on them to always be around. They are donating their time to help you out. Be aware of that and appreciate their efforts.
As your channel grows, so will your need for additional moderators. If you have started with a strong foundation, adding more people to your team should become more natural. Always make sure that you get along with them and that they get along with each other.