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How to Contact Twitch Support and How Long it Takes

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Whether you’re a Twitch streamer or viewer, you may want to contact Twitch Support at some point. We’ve prepared this guide to help you do just that. 

There are two options to contact Twitch support. These are:

  1. Through the Twitch “Contact Us” Form
  2. Through Twitch Support on Twitter

Contact Twitch Through “Contact Us” Form

Here is a step-by-step guide on how to fill out this form:

  1. Step 1

    Access the “Contact Us” form through this link.

    If you’re already logged into your Twitch account, Twitch will automatically fill out your details such as your Twitch username and the email address associated with your Twitch account.

  2. Step 2

    Fill out the missing details in the form. You can edit your name, and choose the category you wish to contact Twitch support for. See above for the category options.

  3. Step 3

    Choose the Platform/OS where the issue is experienced from the following list.

  4. Step 4

    Upload or drop any files that may assist with the depiction of the issue (such as screenshots) and hit the “Submit” button to submit your form.

    All done!

Note: If you’re looking for FAQs, rather than contacting Twitch Support directly, you may want to refer to this link.

Contact Twitch Support on Twitter

@TwitchSupport is Twitch’s official support account on Twitter. According to Twitch’s Twitter “Twitch Support” FAQs, this account is “used to communicate known site issues, announce new products and features, and educate the community on Twitch-specific topics”.

However, it, unfortunately, does not offer a substitute for filling out a ticket via Twitch’s “Contact Us” form. You may tweet at @TwitchSupport for general advice (which you may also get from non-affiliated knowledgeable and experienced Twitch users), but if you have a specific and personal issue with your Twitch account, we recommend not use this function.

How Long Does Twitch Support Take?

Assuming you have submitted a ticket through Twitch’s “Contact Us’ form, an auto-reply should come into your email indicating that a response should come in 5-7 business days. 

Reasons to Contact Twitch Support

We’ve shown you the different ways to contact Twitch Support, but you may be wondering, what are some of the reasons to contact it in the first place?

  1. Account/Login issues

    While account and login issues may seem pretty self-explanatory, if you find yourself not being able to log in to your account, among various other reasons for issues with your account (compromised password, being hacked, etc), it may be time to contact Twitch Support.

  2. Affiliates issues/questions

    If you’re a Twitch Affiliate, first of all, congratulations! You may have questions regarding the affiliate program, or issues with payouts, subscriptions, etc (be sure to check this link for information before you contact Twitch yourself).

  3. Purchases

    Having issues with your Twitch purchases? You might need to contact Twitch Support for individual issues.

  4. Submitting Feedback

    If you’re feeling extra helpful, you may want to submit some user feedback to Twitch, because why not?

  5. Issues with Twitch Apps

    For this one, we will recommend checking out Twitch’s support page once more, but if your question remains unanswered, feel free to contact Twitch Support via the methods above for help.

Can You Call Twitch Support?

There is currently no published number for Twitch support. There is no way to contact them via phone and you must email them or reach out to them on Twitter in order to get any response. It can take some time before your issue is resolved.

Conclusion

We hope this guide was helpful in giving you step-by-step instructions on how to contact Twitch support. It can be very frustrating to deal with lingering issues with the app.

About the Author

Lital

Lital is a Social Media Content and Community Manager from Israel and part-time Twitch streamer at Liithargic. She is passionate about videogames and creating meaningful friendships via social media and through livestreaming!

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